Abstract

Dr. Borde A. N., Dr. Pagar Vikrant*, Dr. Bawa Mukesh S. and Dr. Vyas Parth H

ABSTRACT

Background- Health care scenario is fast changing all over theworld. Patient satisfaction is one of the established yardstick to measure success of the services being provided in the hospitals Aim- To study various reasons for patients’ dissatisfaction; also to ascertain the suggestions from patients for improving the quality of services if any. Setting & design- The present cross sectional study was carried out at government medical college in Northern Maharashtra. Methods & material- The research was carried out from February 2010 to May 2010 among patients admitted in all wards of Sarvopchar Rugnalaya with a minimum hospital stay of 2 days. Universal sampling was done. Total 355 patients were interviewed. At the time of discharge patients were interviewed using predesigned, pretested semi structured proforma [exit campus interview] for the present study to assess their satisfaction with the hospital services. Statistical analysis- Percentage and chi Square test. Results- 33.4% of the clients were between the age group of 25-34 years, 62% patients belonged to lower socioeconomic class. 77% patients preferred Govt hospital because it was economical & nearby. 95% patients found services provided by doctors to be satisfactory. The important reason for dissatisfaction with ward servent was the rude behavior. Conclusion- The present study shows that patient satisfaction with doctors was generally very good & main reason for dissatisfaction with hospital services was behavior of hospital staff. The communication skill of hospital staff needed to be improved.